A. MouthWatch is more than just one thing. Our intraoral camera and ExamTab tablets allow for enhanced case presentation, documentation and patient education in the office. Our teledentistry platform allows for providers to connect with their hygiene and referring specialists for remote consultations and exams in a wide range of settings.
A. Here are some of the main systems our camera integrates with:
Adstra, Apteryx, Carestream, CliniView, CurveHero, DBSWIN, DentalEye, Dentrix Image, Dexis, Eaglesoft, Easy Dental, ExaminePro, Image XL, Kodak, MacPractice, MIPACS, Mogo, Patterson Imaging, QSI, Romexis, Schick, Sidexis, Soredex, Sota Imaging, Suni, TigerView, TWAIN systems, Visix, VixWin, XDR, X-Ray Vision, XV Lite
A. MouthWatch intraoral cameras work on Windows XP -> Windows 10 computers. They also work with the Mac OS. Our new Android app for ExamTab allows for our cameras to integrate with most Android 4.4 or newer tablets and smartphones.
A. No. We only charge sales tax on orders shipped to New York State.
A. The MouthWatch intraoral camera has a fixed focal distance of 4mm – 50mm, which is optimal for detailed imagery of one or several teeth, Because of its small head size and close focusing range, the MouthWatch camera can easily capture images of rear molars.
A. MouthWatch produces 640 x 480 vibrant color jpg photos and full color videos.
A. MouthWatch images can be printed and included with claim submissions to reduce denials and support certain types of insurance claims.
A. MouthWatch securely stores a small amount of information, including images that have not yet been uploaded, in the local computer. Images and text are encrypted before being uploaded, and are then stored on our HIPAA-compliant secure cloud servers.
A. For our teledentistry and remote monitoring systems, we use Industry standard AES 256-bit encryption at all points where patient information is transmitted between a patient or professional and our servers. This includes full encryption for information shared by providers and patients, as well as encrypted transmission of uploaded/downloaded documents and images. All patient data, images and videos are stored in encrypted database tables using standard AES 256-bit. Full drive encryption is in place for all hard drives storing patient information as well.
A. For our teledentistry and remote monitoring solutions, both patient and practice access to MouthWatch is password protected. You can choose and reset passwords as with many other software services.
A. Your MouthWatch Intraoral Camera will last a long time with proper care. Please follow the below instructions to ensure the highest quality image and cleanliness of your camera.
- Use our protective barriers with EVERY PATIENT for the best image quality highest level of infection control.
A. Shop MouthWatch with confidence. We offer a no-risk, satisfaction guarantee for 30 days from the date of receipt. If you're not happy for any reason, let us know. We'll issue a return shipping label and refund. There is no restocking fee on intraoral camera orders. Any ExamTab orders will be subject to a 15% restocking fee if returned within 30 days from the date of receipt.
Returning MouthWatch systems
To find out how to return any MouthWatch systems, please email us at firstname.lastname@example.org with your order ID and contact information. We will get back to you shortly.
A. Most orders are shipped within 24 hours of receipt. The cost of shipping is displayed during checkout, and is usually $12 for FedEx Ground to most US locations.
A. Our limited warranty covers defects in materials and workmanship in the MouthWatch Intraoral Camera for 1 year from date of purchase.
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by MouthWatch, LLC to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. Without limiting any other exclusion herein, MouthWatch, LLC does not warrant that the product covered hereby, including, without limitation, the technology included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.